Terms of service

Welcome to By Hailey Rose

This website is operated by By Hailey Rose, a brand of AD Global Group LLC, a limited liability company registered in the State of California, United States. Throughout this site, "we," "us," and "our" refer to By Hailey Rose / AD Global Group LLC. By visiting or using our website, or by making a purchase, you agree to be bound by these Terms of Service ("Terms"), along with any additional policies referenced here. These Terms apply to everyone who uses the site — whether you're browsing, buying, or contributing content.

Please read these Terms carefully. If you do not agree, you must not use our website or services. Nothing in these Terms affects your statutory rights as a UK consumer.

Section 1 – Who Can Use Our Services

By using our website, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding agreement. You agree to use our website and services only for lawful purposes, in compliance with applicable UK law — including the Consumer Protection from Unfair Trading Regulations 2008, the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and copyright law under the Copyright, Designs and Patents Act 1988. You may not transmit malicious code, viruses, or harmful software of any kind. Breaching these Terms will result in immediate termination of your access.

Section 2 – General Conditions

We reserve the right to refuse service to anyone, at any time, for any lawful reason. You acknowledge that content you submit (excluding payment details) may pass through various networks without encryption. All payment and financial information is encrypted using industry-standard SSL/TLS protocols and handled in accordance with PCI-DSS requirements.

You may not reproduce, resell, or otherwise exploit any part of our services without our express written consent.

Section 3 – Accuracy of Information

We work to keep the information on this site accurate and up to date, but we can't guarantee it's always complete or current. Content is provided for general informational purposes only. We may update or change site content at any time, and it's your responsibility to stay informed of any updates.

Section 4 – Pricing & Service Changes

Product prices may change at any time without prior notice, though any change will never affect an order you've already placed and had confirmed. We reserve the right to modify or discontinue any product or service without liability to you or any third party, subject to your statutory rights. Displaying a product on our website is an invitation to purchase, not a legally binding offer. A purchase contract is only formed once we've formally accepted and confirmed your order in writing (e.g. via order confirmation email).

Statutory rights under the Consumer Rights Act 2015 — including that goods must be as described, of satisfactory quality, and fit for purpose — apply to all purchases and are not affected by anything in these Terms.

Section 5 – Products & Services

Some products are only available online and in limited quantities. While we do our best to represent colours and product details accurately, we can't guarantee that what you see on your screen is a perfectly true-to-life representation. We reserve the right to limit sales to any person, region, or jurisdiction at our discretion, in line with applicable law.

All product descriptions and prices are subject to change without notice, though not retroactively for confirmed orders. Any offer for a product or service is void where prohibited by law. Orders are fulfilled and shipped in line with our Shipping Policy. Customers are responsible for any applicable customs duties or import taxes, as outlined therein.

Section 6 – Orders & Billing

We reserve the right to refuse or cancel any order at our discretion and may limit quantities per person, household, or order. If we modify or cancel your order, we'll notify you using the contact details you provided at checkout.

You agree to provide accurate, complete, and current billing and account information for all purchases. Please keep your contact and payment details up to date. For more, see our Refund and Return Policy.

Section 7 – Third-Party Tools

We may offer access to third-party tools — such as analytics, live chat, or payment processors — that we don't directly control. These tools are provided "as is" and "as available," without any warranties or endorsements on our part. Any use of optional third-party tools is at your own risk, and we accept no liability for any issues arising from their use, except where such liability cannot lawfully be excluded.

Section 8 – Third-Party Links

Our website may contain links to external sites for your convenience. These links don't represent an endorsement, and we're not responsible for the content, accuracy, or practices of any third-party websites. We encourage you to read the privacy policies and terms of any external site you visit.

Section 9 – Comments & Submissions

If you send us feedback, ideas, or other materials ("Comments"), you grant us a royalty-free, unrestricted licence to use, edit, publish, and distribute those Comments in any format. We are under no obligation to keep them confidential or to compensate you.

You agree that your Comments won't infringe on third-party rights (including intellectual property or privacy), and won't include anything unlawful, harmful, or offensive. You're solely responsible for what you submit. We reserve the right to remove any content we consider inappropriate, in line with applicable law.

Section 10 – Your Personal Information

How we collect and use your personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. By using our site, you agree to our data practices as outlined there, including compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Section 11 – Errors & Inaccuracies

Our site may occasionally contain typographical errors, inaccuracies, or omissions in product descriptions, pricing, promotions, or availability. We reserve the right to correct these errors and to update or cancel orders where information is found to be materially inaccurate — even after an order has been placed — without prior notice, and will always notify you and offer a full refund where an order is cancelled on this basis. We're not obligated to update information unless required by applicable law.

Section 12 – Prohibited Uses

Beyond the general restrictions in these Terms, you may not use our site or its content:

(a) for any unlawful purpose under UK law (b) to solicit others to carry out unlawful acts (c) to violate any applicable regulations, rules, or laws (d) to infringe our intellectual property rights or those of others (e) to harass, abuse, harm, defame, or discriminate against any person or group (f) to submit false or misleading information (g) to upload viruses or malicious code of any kind (h) to collect or track the personal information of other users (i) to engage in spam, phishing, or unauthorised data scraping (j) for any obscene or immoral purpose (k) to interfere with or bypass the security features of our website or the internet

We reserve the right to terminate your access for any violation of the above.

Section 13 – Disclaimer of Warranties & Limitation of Liability

We don't guarantee that our service will be uninterrupted, timely, secure, or error-free. Our services and products are provided "as is" and "as available," without any express or implied warranties beyond those implied by law, to the fullest extent permitted under UK law.

To the maximum extent permitted by law, we shall not be liable for any indirect or consequential losses arising from your use of our services or products. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law, including your statutory rights under the Consumer Rights Act 2015.

Section 14 – Indemnification

You agree to indemnify and hold harmless By Hailey Rose / AD Global Group LLC, along with its officers, directors, employees, agents, licensors, service providers, subcontractors, and suppliers, from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these Terms or your unlawful use of our website and services, save to the extent such claims arise from our own breach or negligence.

Section 15 – Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent possible. The remainder of the Terms will continue in full force and effect.

Section 16 – Termination

These Terms remain effective until terminated by either party. You may stop using our services and notify us in writing at any time. We may terminate your access without notice if you breach any part of these Terms. Any obligations or liabilities incurred before termination will survive.

Section 17 – Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund and Return Policy, and Payment Policy, make up the entire agreement between you and By Hailey Rose / AD Global Group LLC regarding your use of our services. They replace all prior agreements, conversations, or proposals. Our failure to enforce any provision doesn't constitute a waiver of our rights.

Section 18 – Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms fall under the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and mandatory consumer protections of the country where you live will continue to apply regardless of this clause.

Section 19 – Updates to These Terms

We may revise these Terms at any time by posting the updated version on this page. It's your responsibility to check back periodically. Continued use of our website after any changes are posted means you accept the updated Terms, though this will never remove statutory rights you already had.

Section 20 – Payment Processing

All payments are securely processed through trusted third-party payment providers, in compliance with PCI-DSS standards and applicable UK financial regulations, including oversight by the Financial Conduct Authority (FCA) where relevant to our payment providers. For full details, please refer to our Payment Policy.