Payment Policy

About This Policy

By Hailey Rose, operated by AD Global Group LLC, processes all transactions using industry-standard encryption and secure payment technology. This Payment Policy covers the payment methods we accept, how payments are handled, our security standards, and other relevant terms for purchases made on our website.

Accepted Payment Methods

We accept the following payment options at checkout:

  • Amazon Pay
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • Shop Pay
  • Shop Pay Installments
  • Visa

Available payment methods may vary depending on your location, your bank, or the payment provider. All options available to you will be shown at checkout.

How Payment Works

  1. Choose your preferred payment method at checkout
  2. You'll be taken to a secure payment page hosted by our payment provider
  3. Enter your payment details and confirm your order
  4. Your payment will be encrypted and processed securely
  5. Once payment is successful, you'll receive an order confirmation email

Payment Security

Keeping your payment information safe is a priority for us:

  • SSL Encryption — all payment data is transmitted using SSL/TLS encryption to protect your details in transit
  • No Card Storage — we never store full credit or debit card numbers on our servers
  • PCI-DSS Compliance — all payment processing meets the requirements of the Payment Card Industry Data Security Standard (PCI-DSS), which governs the secure handling of cardholder data
  • Third-Party Processors — payments are handled by certified third-party providers; we don't have direct access to your full payment credentials

Currency

All prices on our website are shown and charged in United States Dollars (USD). If your card or bank account is in a different currency, your bank or card issuer may apply a conversion rate and/or a foreign transaction fee. We are not responsible for any such charges.

Failed or Declined Payments

If your payment doesn't go through, here are a few things to try:

  • Double-check that your card number, expiration date, CVV, and billing address are all entered correctly
  • Contact your bank or card issuer to check for any holds or restrictions on your account
  • Try a different payment method available at checkout

If you're still having trouble, reach out to our support team and we'll do our best to help.

Order Confirmation

After a successful payment, a confirmation email will be sent to the address you provided at checkout. If you haven't received it within 24 hours, please check your spam or junk folder first — and if it's not there, contact us directly.

Fraud Prevention

To protect both our customers and our business, we reserve the right to cancel or decline any order we believe to be fraudulent or placed using unauthorized payment credentials. If this happens, we'll notify you and, where required, report the matter to the appropriate law enforcement or financial authorities in line with applicable U.S. federal and state law.

Questions?

If you have any questions about our Payment Policy, don't hesitate to get in touch:

Email: contact@byhaileyrose.com Phone: +15756004514 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Company Information

Store Name: By Hailey Rose

Legal Entity: AD Global Group LLC

Email: contact@byhaileyrose.com

Phone: +15756004514 

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Our customer service team will respond within 12–24 hours on weekdays.

Business Address: 15442 Ventura Blvd., Ste 201-2098, Sherman Oaks, California 91403, United States