Privacy policy

About This Policy

By Hailey Rose is a brand operated by AD Global Group LLC, a limited liability company registered in the State of California, United States ("we," "us," or "our"). This Privacy Policy explains what personal information we collect, how we use it, and who we may share it with when you visit our website or place an order. It also outlines your rights under applicable U.S. privacy law, including the California Consumer Privacy Act (CCPA), Cal. Civ. Code § 1798.100 et seq.

Please take a moment to read this policy carefully. By using our services, you confirm that you've read and understood it. If there's ever a conflict between this Privacy Policy and our Terms of Service, this policy takes precedence when it comes to the collection and handling of personal information.

What Information We Collect

Depending on how you use our website and services, we may collect the following types of personal information:

Contact details: your name, billing and shipping address, phone number, and email address
Financial information: payment card details, transaction data, and payment confirmations — we do not store full credit card numbers
Account information: username, password, security questions, and account preferences
Transaction history: items you've viewed, added to your cart, purchased, returned, or exchanged
Customer communications: any messages or inquiries you send us
Device and usage data: IP address, browser type, device identifiers, and how you navigate our website

Where We Get Your Information

We collect personal information from the following sources:

Directly from you — when you create an account, complete a purchase, or get in touch with us
Automatically — through cookies, tracking pixels, and similar technologies while you browse
From service providers — including Shopify, payment processors, and shipping carriers who handle data on our behalf
From third parties — such as marketing partners or social media platforms

How We Use Your Information

We use the information we collect for the following purposes:

Order fulfillment — to process payments, arrange shipping, handle returns, and manage your account
Marketing & advertising — to send you promotional emails and show personalized ads, where allowed by law; you can opt out at any time
Security & fraud prevention — to verify user identities, detect suspicious activity, and keep our platform and customers protected
Customer support — to respond to questions and maintain our relationship with you
Legal compliance — to meet our obligations under federal and state law, respond to legal requests, and enforce our policies

Who We Share Your Information With

We may share your personal information in the following situations:

With Shopify and other service providers that help us run our website, process payments, and fulfill orders
With marketing partners, subject to your consent or opt-out rights as described in this policy
With affiliates within our corporate group
In connection with a business transaction, such as a merger, acquisition, or asset sale
To comply with applicable law, respond to lawful requests, enforce our Terms of Service, or protect the rights of our users

Our Relationship with Shopify

Our store is hosted on Shopify Inc. As our platform provider, Shopify may collect and process certain personal information related to your use of our store in order to operate and improve their services. Information submitted through our store may be transmitted to Shopify and to third parties in other countries. You can learn more about how Shopify handles data at: https://www.shopify.com/legal/privacy

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, understand how our website is used, and serve relevant ads. You can manage cookie preferences through your browser settings — though please note that turning off certain cookies may affect how parts of the site function.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors, in accordance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq. If you believe we have accidentally collected information from a child, please contact us right away so we can remove it.

Security & Data Retention

We use commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. That said, no method of internet transmission is entirely without risk. We retain your data for as long as needed to fulfill the purposes described in this policy, or as required by law.

Your Rights & Choices

Depending on where you live, you may have the following rights under U.S. privacy law:

Right to Know / Access — request details about the personal data we hold on you (CCPA, Cal. Civ. Code § 1798.110)
Right to Delete — ask us to delete your personal data, subject to certain exceptions (CCPA, Cal. Civ. Code § 1798.105)
Right to Correct — request that we correct any inaccurate information we hold about you
Right to Opt Out — opt out of the sale or sharing of your data for targeted advertising (CCPA, Cal. Civ. Code § 1798.120)
Right to Non-Discrimination — we will never treat you differently for exercising your privacy rights
Email preferences — unsubscribe from marketing emails at any time using the link in our emails; we may still send order-related messages

To exercise any of these rights, reach out to us using the contact details below. We'll respond within the timeframe required by law and may need to verify your identity first.

Do Not Track

We don't currently respond to "Do Not Track" browser signals. We do, however, recognize the Global Privacy Control (GPC) opt-out signal where required under California law. More information is available at https://globalprivacycontrol.org/.

International Data Transfers

Your information may be transferred to and processed in countries outside the United States. When this happens, we take appropriate steps to ensure your data remains protected in line with this policy and applicable law.

Updates to This Policy

We may revise this Privacy Policy from time to time to reflect updates to our practices or legal requirements. Any changes will be posted on this page along with an updated "Last Updated" date. We recommend checking back periodically.

Contact Us

For questions about this policy or to exercise your privacy rights, please reach out:

Email: contact@byhaileyrose.com Phone: +15756004514 Address: 15442 Ventura Blvd., Ste 201-2098, Sherman Oaks, California 91403, United States

For purposes of applicable data protection law, AD Global Group LLC is the data controller of your personal information.

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