Shipping policy

About Our Shipping

By Hailey Rose is operated by AD Global Group LLC, a limited liability company registered in the State of California, United States. We do our best to get your order on its way as quickly as possible. Below you'll find everything you need to know about how we process and ship your orders. Nothing in this policy affects your statutory rights as a UK consumer, including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Weekday orders are usually picked up the same or following business day. If you order on a Friday evening or over the weekend, your order will be processed starting the next Monday.

Once your order ships, you'll receive a confirmation email with your tracking details.

Daily Cut-Off Time

Orders submitted before 6:00 PM (GMT/BST, adjusted for UK daylight saving) on any weekday (Monday through Friday) are eligible for same-day processing. Anything that comes in after that time, or on weekends and UK public holidays, will be picked up on the next available business day.

Pre-Order Items

Products listed as "Pre-Order" require an additional 8–10 business days of processing time before they're shipped. This gives us time to source and prepare your item properly.

If your order includes both in-stock and pre-order items, everything will be shipped together once the pre-order item is ready.

Delivery Timeframes

After dispatch, please allow the following estimated delivery time:

Standard delivery: 10–15 business days

These are estimates. Delivery times can vary due to carrier delays, customs processing, weather, or other circumstances outside our control. We appreciate your patience.

In line with UK consumer law, unless we agree a specific delivery date with you, we will deliver your order without undue delay and, in any event, within 30 days of your order being confirmed. If we miss this deadline, you may ask us to redeliver within a reasonable additional period, and if we still don't deliver, you're entitled to cancel your order and receive a full refund.

Shipping Rates

We offer free standard shipping on all orders — no minimum purchase required. Your shipping cost will always be shown clearly at checkout before you complete payment. We reserve the right to update our shipping rates at any time, though never for orders you've already placed and had confirmed.

Tracking Your Order

You can follow your shipment through our Track & Trace page on the website. Tracking information is usually available within 2–3 business days of placing your order. If you haven't received any tracking details after 5 business days, please get in touch with us.

How to Place an Order

Go to the product page and add your item to the cart
Review your cart and click "Proceed to Checkout"
Enter your shipping address and click "Continue to Shipping"
Confirm your address and click "Continue to Payment"
Choose your payment method and click "Complete Order"
A confirmation email will be sent to you once payment is processed

Accepted Payment Methods

We accept the following payment options:

Amazon Pay
American Express
Apple Pay
Google Pay
Mastercard
Shop Pay
Shop Pay Installments
Visa

Changing Your Address

If you need to update your shipping address, please contact us within 1 hour of placing your order. Once an order has been fulfilled and handed to the carrier, we're no longer able to make changes. This does not affect your separate statutory right to cancel your order within 14 days under the Consumer Contracts Regulations 2013.

If a package is undeliverable due to an incorrect address supplied by you and is disposed of by the carrier after their standard holding period, we're unable to provide a full refund. A reshipment can be arranged for a fee of 15% of the original order total, to cover our re-fulfilment costs.

Customs Duties & Import Taxes

For orders delivered within the UK, no customs duties or import taxes apply. For international orders, or where an order is fulfilled from outside the UK, By Hailey Rose is not responsible for any customs duties, import taxes, or fees charged by the destination country's customs authorities upon delivery. These costs are not included in your order total and are entirely the responsibility of the recipient.

We recommend checking your country's import regulations before ordering. If you decline to pay applicable customs fees or fail to collect your package, we cannot be held liable for any resulting loss. Unclaimed or refused packages are not eligible for a refund, save where required by law.

Questions?

Our support team is happy to help with anything shipping-related:

Email: contact@byhaileyrose.com Phone: +15756004514 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

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